SHIPPING AND RETURNS
Shipping
Order processing times are separate from the shipping times you see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to a high volume of orders or shipping service problems that are outside of our control.
Shipping charges for your order will be calculated and displayed at checkout.
We currently only ship in the United States. We don’t offer international shipping at this time.
Shipping option: Priority Mail Flat Rate. Estimated delivery time: 3-5 business days.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@krpitza.com with your name and order number, and we will look into it for you.
Returns
If you're not pleased with your purchase you can return it within 30 days after delivery, if the item is unused and in its original condition. Submit your request here. We will email you return shipping details.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@krpitza.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We issue a refund using the same payment method you used when placing your order. Your money will be refunded within 3-10 working days depending on your payment methods policy, after the return shipment has been received. We don’t refund the original shipping costs.
If you have any questions, you can contact us.